Thank you for shopping at Old As Gold (accessible at https://oldasgold.com).
We value your trust and aim to provide you with quality products and a smooth shopping experience.
Please read our Refund and Returns Policy carefully to understand how we handle product returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The item is damaged, defective, or incorrect at the time of delivery.
• The item must be unused, unopened, and in its original packaging.
• A return request must be raised within 7 days of delivery.

To initiate a return, please contact us at oldasgold25@gmail.com with:

• Your Order ID
• A photo/video of the damaged or incorrect item
• A brief description of the issue

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or used products
• Products purchased during promotional or clearance sales
• Digital or downloadable goods (if applicable)
• MLM memberships, referral bonuses, and commissions
• Items without original packaging or proof of purchase

3. Return Process

1. Once your return request is approved, our support team will provide the return shipping address.
2. Please ensure the product is properly packed and shipped within 7 working days after approval.
3. After inspection of the returned item, we’ll notify you about the approval or rejection of your refund.

4. Refunds

• If approved, your refund will be processed within 7–10 business days.
• The refund will be credited to your original payment method (e.g., bank account, credit/debit card, or wallet).
• Shipping charges, payment gateway fees, and handling charges are non-refundable.

In case the product was received via cash on delivery (COD), we may request your bank details for NEFT transfer.

5. Exchange Policy

If you received a damaged or defective item, you can request a replacement for the same product.
Replacements are subject to stock availability. If unavailable, we’ll process a refund as per our policy.

6. MLM & Commission-Related Refunds

For members participating in our MLM or referral program:

• Bonuses, commissions, or wallet credits earned through purchases or referrals are non-refundable.
• If a product is returned or refunded, any associated commissions or referral earnings may be reversed.

This ensures fair and transparent compensation within our network system.

7. Late or Missing Refunds

If you haven’t received your refund within the stated period:

1. Check your bank or payment provider again.
2. Contact your bank; sometimes processing delays occur.
3. If you’ve done all this and still haven’t received your refund, please email us at oldasgold25@gmail.com.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Old As Gold
📧 Email: oldasgold25@gmail.com
🌐 Website: https://oldasgold.com

This policy ensures transparent and fair service for both our customers and MLM members. Thank you for choosing Old As Gold.